If you get an error message while submitting a ticket code, try these troubleshooting steps:
- First, make sure that you are using the eight-digit code found underneath the scratch-off portion of the ticket along with the three-digit game number found at the bottom, or back side, of the ticket.
- Make sure that you are using both white boxes within any given “Ticket Entry” area rather than placing all numbers in a single box.
- Check your Account History page and verify your previous entries to ensure that the ticket wasn’t submitted already. The system will not allow the same code to be submitted twice.
- Check your ticket to see if it is a winner or has expired. (The expiration date may be found on the back of the ticket.) You can visit any Michigan Lottery retailer and have your ticket checked to see if it is a winner.