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  • Account Information
    • Account General FAQ
      • Disable/Close/Remove/Delete a Michigan Lottery Account
      • Help with Registering
      • How do I find my coupons?
      • How do I update my email address?
      • How to Change Your Mobile Phone Number
      • How To Change Your Password
      • How to Update Personal Details
      • I Forgot My Password
      • Password Help
      • What is a Michigan Lottery Account?
    • Account History
      • How to Request an Online Account Activity Summary
      • How to View My Receipt?
      • How to View Previously Played Games
      • How to View Tax Reported Prizes
      • How to View Transactions
      • What is an Online Account Activity Summary
    • Account Tools
      • How to Manage Preferences
      • How to Secure Document Upload
      • What are Favorite Purchases?
    • Adding Funds (Depositing)
      • How to Change Deposit Method
      • How to Make a Deposit
      • Payment FAQ
        • Online Game Card
          • Claiming a bonus for an Online Game Card
          • How do I buy an Online Game Card?
          • How do I use my Online Game Card?
    • Inactive and Disabled Accounts
      • How do I get my money from an abandoned account?
      • How does an account become disabled?
      • If my account is closed, may I open another?
      • What happens if I stop using my account?
      • What happens to money left in a closed account?
    • Location Verification
      • How do I manage location services on my mobile device?
      • Location Services / Verification FAQs
    • Online Bonuses
      • Activation Order of Deposit Bonus Offers
      • Claiming a Deposit Promo Code Offer
      • Claiming a Registration Promo Code Offer
      • How do I Find My Bonus Offers?
      • Locating My Bonus Activity in My Account
      • Locating New Bonus Offers in My Account
      • My Bonus Activity Information
      • Types of Online Bonus Offers
      • What are Online Bonus Offers?
    • Online Draw Games
      • How to Purchase a Draw Game Online
      • How to View Favorite Purchases
      • How to View Past Draws
      • How to View Upcoming Purchased Draws
    • Payments Information
      • Available Payment Methods for Adding Funds (Deposits/Purchases)
      • Available Payment Methods for Withdraws
      • Online Game Card FAQ
      • Removing Payment Methods
      • Update a Payment Method on a Subscription
      • Withdraw At Retail
        • Request a Withdraw at Retail Voucher
        • Withdraw at Retail Voucher
    • Personal Privacy Protection
      • Personal Privacy and Information Protection
      • Social Security Number Requirement
    • Responsible Gaming
      • How to Set Deposit Limit
      • How to Set Self Exclusion
      • What is a Deposit Limit?
      • What is Self Exclusion?
    • Withdrawing Funds (Winnings)
      • Available Payment Methods for Withdraws
      • Help with Withdrawing Funds (Winnings)
      • How to Withdraw Winnings
      • Timing of Withdrawal Process
      • Track the Progress of a Withdraw Request
      • Verify Payment Methods to Collect Winnings
  • Customer Support Information
    • Customer Support Contact Information
  • General Online FAQ
    • How Do I Withdraw My Winnings?
    • How to Enable Flash on Chrome
    • How to Purchase a Draw Game Online
    • How to Set Deposit Limit
    • How to Set Self Exclusion
    • How to View Favorite Purchases
    • How to View Past Draws
    • How to View Tax Reported Prizes
    • How to View Transactions
    • How to View Upcoming Purchased Draws
    • Website Maintenance
    • Opting in to Notifications
      • Opting In to Mobile App Push Notifications
      • Opting In to Web Push Notifications
  • In-store Games Information
    • Fast Cash FAQ
      • Fast Cash Information
    • Gemini Touch Self Service Machine FAQs
      • Gemini Touch Self Service Machine FAQs
    • In-store Draw Games FAQ
      • Club Keno
        • How do I play Club Keno?
        • What are the Club Keno add-on play options?
        • Where do I play Club Keno?
        • Checking Club Keno Winning Numbers
          • How do I check Club Keno winning numbers?
        • Club Keno Extra
          • How do I play Club Keno Extra?
          • What is Club Keno Extra?
        • Club Keno Kicker
          • What is Club Keno's Kicker?
        • Club Keno The Jack
          • What is Club Keno's The Jack?
      • Prize Information
        • Prize Payouts for Draw Games
    • In-store Tickets
      • In-Store Instant Game Tickets FAQ
      • The Big Spin In-Store Instant Game Information
  • Michigan Coronavirus Disease 2019 (COVID-19) Response
    • COVID-19 Impacts to Multi-State Games
    • Lottery Claim Centers Open By Appointment Only
    • Michigan Coronavirus Disease 2019 (COVID-19) Response
  • Mobile App Information
    • Android Mobile App FAQ
      • Changes to the Michigan Lottery Android Apps
    • General Mobile App FAQ
      • Downloading the Michigan Lottery Mobile App
      • Michigan Lottery Mobile App FAQ
      • Updating the Michigan Lottery Mobile App
    • iOS Mobile App FAQ
      • Why does the current iOS App only have a select number of online instant games?
      • Why does the updated iOS App have less content?
    • Ticket Scanner
      • Finding the Barcode to Scan
      • Ticket Scanner Availability
      • Ticket Scanner Bonus Offer FAQs
      • Ticket Scanner FAQs
      • Ticket Scanner General Information
      • Using the Ticket Scanner
  • Online Games Information
    • ADA Games
      • Web Accessibility Information for Online Instant Games
    • Online Raffles FAQ
      • Online Raffles Overview
      • Purchasing Online Raffle Tickets
      • Viewing My Online Raffle Tickets
      • Viewing Online Raffle Results and Winning Tickets
    • Subscriptions - Draw Games
      • Online Draw Game Subscription Cancellation Information
      • Online Draw Game Subscriptions FAQ
      • Sign Up for an Online Draw Game Subscription
      • Where to Find Your Online Draw Game Subscriptions
  • Prize Claim Information
    • Bank Claim Centers
    • How to Claim Prizes by Mail
    • Bank of America Prepaid Card FAQ
      • Bank of America Prepaid Card Information
      • Government Prepaid Debit Card Account Agreement
    • Claiming a Prize
      • How Do I Claim an Online Prize?
      • How do I claim prizes?
      • How Do I Print a W-2G Form for an Online Prize?
      • How do Lottery clubs claim prizes?
      • Items needed to claim a prize of more than $600
  • Promotions, Giveaways, and Offers Information
    • Frogger® Frenzy Giveaway Overview
    • Daily Spin to Win
      • Daily Spin to Win Information
      • Locating Daily Spin to Win Prizes
      • Monthly Daily Spin to Win Giveaway Winners
    • Online and In-Store Bonus Offers
      • Free Online Game Offers
      • In-store Bonus Offers
      • Online Cash and Credit Bonus Offers
      • Online Entry Offers
    • Promo Code Help
    • Special Offers and Promotions
      • How do I get special offers and promotions?
  • Second Chance Games Information
    • How Do I Enter Second Chance Tickets?
    • Help Submitting Second Chance Codes
      • Play for Prizes on the Bingo, Cashword, or Wild Time App
      • Play for Prizes on the Second Chance Games Website
      • Second Chance Code Submission Troubleshooting
    • Second Chance Games FAQ
      • Second Chance Games FAQ
    • Second Chance Website Issues
      • Second Chance Website Issues

Michigan Lottery FAQ

Frequently asked question for the Official Michigan Lottery.



Account Information

Activation Order of Deposit Bonus Offers
Available Payment Methods for Adding Funds (Deposits/Purchases)
Available Payment Methods for Withdraws
See all articles

Customer Support Information

Customer Support Contact Information
See all articles

General Online FAQ

How Do I Withdraw My Winnings?
How to Enable Flash on Chrome
How to Purchase a Draw Game Online
See all articles

In-store Games Information

Fast Cash Information
Gemini Touch Self Service Machine FAQs
How do I check Club Keno winning numbers?
See all articles

Michigan Coronavirus Disease 2019 (COVID-19) Response

COVID-19 Impacts to Multi-State Games
Lottery Claim Centers Open By Appointment Only
Michigan Coronavirus Disease 2019 (COVID-19) Response
See all articles

Mobile App Information

Changes to the Michigan Lottery Android Apps
Downloading the Michigan Lottery Mobile App
Finding the Barcode to Scan
See all articles

Online Games Information

Online Draw Game Subscription Cancellation Information
Online Draw Game Subscriptions FAQ
Online Raffles Overview
See all articles

Prize Claim Information

Bank Claim Centers
How to Claim Prizes by Mail
Bank of America Prepaid Card Information
See all articles

Promotions, Giveaways, and Offers Information

Frogger® Frenzy Giveaway Overview
Daily Spin to Win Information
Free Online Game Offers
See all articles

Second Chance Games Information

How Do I Enter Second Chance Tickets?
Play for Prizes on the Bingo, Cashword, or Wild Time App
Play for Prizes on the Second Chance Games Website
See all articles
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