Gemini Touch Self Service Machine FAQs

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Gemini Touch Self Service Machine FAQs


A: What payment methods are accepted on the Gemini Touch self-serve machines?

B: Which machines will allow the “Pay with Card” option?

C: How do I pay using a “Pay with Card” payment method?

D: What is the maximum amount that I can load onto a self-serve machine?

E: Will my card information be stored on the machine?

F:  Will the Lottery have access to my card or personal information?

G: What happens if I load money using the “Pay with Card” option but the machine times out before all my money is spent?

H: Will I be provided a receipt when I make a purchase using the “Pay with Card” option?

I:  Will I be provided a receipt when I use a winning ticket(s) to load the machine with credits?

J:  How do I get assistance if I have an issue while completing a “Pay with Card” transaction?

 

A: What payment methods are accepted on the Gemini Touch self service machines?

 

The new Gemini Touch machines will allow for swipe (cards with a magnetic stripe, no EMV), dip (cards with EMV), or tap (NFC mobile wallets) to be used to load credits on the machines. All debit card and credit card brands are accepted along with most NFC mobile wallets such as Apple Pay, Google Pay, Samsung Pay, etc. This functionality is referred to on these machines as “Pay with Card.”

 

B: Which self service machines will allow “Pay with Card” loads?

 

As of July 3, 2018, the new Gemini Touch self service machines will accept “Pay with Card” loads.

 

C: How do I pay using a “Pay with Card” payment method?

 

You will  swipe or dip your card or tap your device to load money onto the machine before making your ticket selection. Please see “A” above for more detailed information on the different payment types.

 

D: What is the maximum amount that I can load onto a self service machine?

 

A maximum of $100 may be loaded onto a self service machine. This applies to all “Pay with Card” and cash loads. The full amount loaded must be used before additional monies may be added to the machine.

 

E: Will my card information be stored on the machine?

 

No, your card information won't be stored on the machine. The machine encrypts the card number at the time of payment.

 

F:  Will the Lottery have access to my card or personal information?

 

No, the Lottery won't have access to your card or personal information.

 

G: What happens if I load money using the “Pay with Card” option but the machine times out before all my money is spent?

 

Once a cashless session has started, the equipment will notify you if the machine has been inactive for too long. You will receive a message when the machine has been inactive for one minute. If you don’t respond within 15 seconds, the session will end. If your session times out, please call 1-855-645-6886 for assistance.

 

H: Will I be provided a receipt when I make a purchase using the “Pay with Card” option?

 

You will be provided with the option to print a receipt at the end of a session when the “Pay with Card” option is selected.

 

I:  Will I be provided a receipt when I use a winning ticket(s) to load the machine with credits?

 

A receipt will print after a ticket has been successfully validated and credits have been loaded onto the machine.

 

J:  How do I get assistance if I have an issue while completing a “Pay with Card” transaction?

 

If you have any issues, please call 1-855-645-6886 for assistance.