Extended processing for online withdrawals: A large number of wins has led to longer than normal processing times for some withdrawals. We appreciate your patience as withdrawals are completed as quickly as possible.

Lottery highly values integrity and security.

  • For a first-time withdrawal, documentation may need to be submitted and reviewed before the withdrawal is finalized. It will help if you make sure that all text and pictures in the images are clear and easy to read before uploading them. With the current high number of wins being processed, this may add up to 7 days to the withdrawal processing time.
  • If you have previously made a withdrawal with the same payment method, documentation would already be in place and the withdrawal should process more quickly.
  • If you want to check on the status of your withdrawal, you can view the status in your account.
  • If you need further assistance, Customer Support is available by chat, email, and phone (844)-887-6836.


Below are step by step guides (for a mobile phone and a desktop computer) for how to track a withdraw request. You will need to scroll down to view the Desktop Computer guide.

On a Mobile Phone:
  1. To start, you must sign in to your account.
    1. Select the “≡” icon in the upper-left portion of your screen.
    2. Then select “Sign In” and enter your Michigan Lottery account credentials.
  2. After signing in, select “Withdraw Funds” from the menu.
  3. All withdraw requests that are waiting to be approved will appear under “PENDING REQUESTS”.
    1. Withdraws requests that have not been approved yet will be displayed as “Pending.”
  4. If your withdraw request does not appear under “PENDING REQUESTS”, it may have been approved or declined. Approved and declined withdrawal requests will appear in Transactions History.
    1. To access Transactions History, make sure you are still signed in and open up the website’s menu again.
    2. Select “My Account”.
  5. Then select “Transactions” under the “History” section.
  6. For more information about the Transactions History section, please visit this article.
On a Desktop Phone:
  1. To start, you must sign in to your account.
    1. Select the Sign In button in the upper-right portion of your screen and enter your Michigan Lottery account credentials.
  2. After signing in, select your name to expand the account menu.
  3. Select “Withdraw Funds.”
  4. All withdraw requests that are waiting to be approved will appear under “PENDING REQUESTS”.
    1. Withdraws requests that have not been approved yet will be displayed as “Pending”.
  5. If your withdraw request does not appear under “PENDING REQUESTS”, it may have been approved or declined. Approved and declined withdrawal requests will appear in Transactions History.
    1. To access Transactions History, make sure you are still signed in and open up the website’s menu again.
    2. Select “My Account”.
  6. Then select “Transactions” under the “History” section.
  7. For more information about the Transactions History section, please visit this article.